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MedSafer Corp ("we" or "us") wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose.
Personal information means any data relating to an individual who can be identified, directly or indirectly, based on that information. This may include information such as names, contact details, (online) identification data, online identifiers, or other characteristics specific to that individual.
This Privacy & Cookie Notice applies when you visit our website or our Apps (e.g., MedSafer Public App), solutions and other services that link to this notice (“Services”). This Privacy & Cookie Notice may be supplemented or replaced by additional privacy statements or terms provided to you.
WHO ARE WE?
MedSafer is a Canadian organization that has subsidiary companies. Any personal information provided to or collected by MedSafer is controlled by MedSafer Corp (with an Office located at 3E.03 De Maisonneuve Boulevard, Montreal, Quebec, Canada, H4A 3S9) or one of its affiliates or subsidiaries.
We are committed to safeguarding the personal information of our customers, users, employees and other stakeholders, while helping our customers, employees, investors, and society create a deeper impact and make safer decisions about medication management.
To contact us regarding questions about your personal information please refer to the “How to Contact Us” section below.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The type of personal information we collect depends on your relationship with us and the Services we deliver to you.
For the MedSafer public version we may collect the following personal information about you:
First name and email address
Province/State and/or country of residence
First three digits of your postal code, 5 digit zip code, or other non-uniquely identifying geographic data
Financial information (e.g. credit card information) is routed through a third party (currently Stripe Online Payments) and it is stored there. We do not store that with the data maintained by MedSafer.
Usage information, such as behavioral information about how you navigate within our Services and which elements of our Services you use the most and information regarding your preferences, interest, etc.
Computer, device and connection information, such as, IP address, browser type and version and location
If you are under 13 years of age, please do not use or access the Services. MedSafer does not knowingly collect or maintain personal information from persons under 13 years of age. If MedSafer learns that personal information of persons under 13 has been collected on or through the Services, we will take appropriate steps to delete this information.
HOW WE COLLECT PERSONAL INFORMATION
We and our third-party service providers may collect personal information from the following sources:
Direct Interactions, such as, when you register for our Services or make a purchase
Automated Tracking Technologies, such as, information automatically collected about your interaction with our Services and websites using various technologies such as cookies, web logs and beacons and internet tags
HOW WE USE YOUR PERSONAL INFORMATION
Personal information collected is used for the purposes for which you have provided it and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.
Lawfulness of the processing is one of the main principles relating to processing of your personal information - we apply the following legal processing grounds:
processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract;
processing is necessary for the purposes of our legitimate interests - for example, to improve the quality of our products and services;
processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws;
with your given consent.
Depending on how you interact with us and the Service, we may use your personal information for the following purposes:
Administering our relationship with you and our business, such as providing and managing your access to and use of our Services. This processing is necessary for the performance of a contract;
Improving our Services and developing new products, such as inviting you to participate in surveys or to personalize your experience with our Services. This processing is necessary for the purposes of our legitimate interests;
Other general business support purposes, including but not limited to, procurement, financial and fiscal management, risk and compliance management, and external reporting. This processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws or for our legitimate interests.
SHARING YOUR PERSONAL INFORMATION
To be able to provide you the best possible Services and further our business operations, we may share certain information internally or with selected third parties. There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:
other MedSafer affiliates or subsidiaries, e.g. for providing underpinning technology to support the Services we are delivering;
our service providers, e.g. for managing or hosting services and/or underpinning technology for the Services we are providing;
organizations involved in business transfers, e.g. to a purchaser or successor entity in the event of a sale or any other corporate transaction involving some or all of our business;
other parties, e.g. as needed for external audit, compliance, risk management, corporate development and/or corporate governance related matters; or
governmental authorities and regulators, as required under applicable law.
Whenever we share personal information internally or with third parties in other countries, we have appropriate safeguards in place. As required under applicable law, third parties are required to use appropriate safeguards to protect personal information and they can only access personal information that is necessary for performing their specific tasks.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it. Inactive accounts after 1 year of inactivity may be removed at our discretion.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers to a ‘need-to-know’ basis. More specifically and in accordance with the law, we take appropriate technical and organizational measures (policies and procedures, IT security, and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.
WHAT ARE YOUR RIGHTS
We will honor your rights under applicable laws. To the extent provided under your local data protection laws, your rights include the following:
Right of access (‘an overview of your personal information’): the right to get an overview of your personal information that we process.
Right to rectification (‘correct your personal information’): if your personal information is inaccurate or incomplete, the right to ask us to rectify or complete your personal information.
Right to erasure (‘right to be forgotten’): the right to request that we delete your personal information to the extent permitted by applicable law. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if processing is necessary for the performance of a contract. In some cases, your personal information is necessary in order to provide the Services and if you do not provide such information to us then you may be precluded from accessing and using the Services or using certain Services features.
Right to data portability (‘transfer your personal information’): the right to ask us to transfer your personal information directly to you. This applies to certain personal information if processed by automated means and with your consent or based on a contract you have with us. On your request, and where technically feasible, we will transfer your personal information to another party of your choice.
Right to restrict processing: the right to request that we restrict or stop the processing of your personal information held by us for a certain period of time, or for an indefinite period. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if we can demonstrate compelling legitimate grounds otherwise.
Right to object: the right to object to the processing of your personal information. The reasons for objection should relate to your particular situation, and be related to a processing based on the legitimate interest condition. We will then no longer process the personal information, unless we can demonstrate compelling reasons otherwise. In certain circumstances you have the unconditional right to object; for instance, in the context of direct marketing activities.
Withdrawal of Consent: the right to withdraw your consent to the processing of your personal information at any time; for instance, after you consented to keeping you informed about our Services, you have the right to withdraw this consent at any time.
To exercise your rights and/or for any other questions about the handling of your personal information, we refer you to the ‘how to contact us” section below.
THE USE OF COOKIES
We use cookies to optimize our websites and analyze website traffic.
Cookies or similar techniques (referred to collectively as “Cookies”) are small text files or pixels, which might be stored on your computer or mobile device. Cookies may be necessary to facilitate website browsing and for making the site more user-friendly. We do not use cookies to analyze personal browsing behavior.
We may use Cookies belonging to one of the three categories listed below.
Necessary Cookies - these mandatory Cookies are needed for our websites to function properly.
Functional Cookies - these Cookies add additional functionality to our websites.
Performance Cookies - these Cookies support analytic services that help us to improve our website’s functionality and user experience.
If you do not want cookies to be stored, then you may turn off certain cookies described above individually or you can select the appropriate options on your web browser to delete some or all cookies. Please note, however, that if you block some or all cookies (including essential cookies) you may not be able to use or access all or parts of our websites.
LINKS TO OTHER WEBSITES
Our websites may contain links to other MedSafer or third-party websites, which may have privacy notices that differ from ours. We are not responsible for the collection, processing or disclosure of personal information collected through other websites.
We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.
MedSafer may provide you with additional or different privacy notices in specific instances on how your personal information is collected and used for a specific Service.
HOW YOU CAN CONTACT US
If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us as follows:
By email to: privacy@medsafer.org
In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.
UPDATES TO THIS NOTICE
From time to time we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy & Cookie Notice, we will add a new date to this Privacy Statement. This version is effective as of December 30, 2021.
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Medsécure recueille des renseignements personnels à votre sujet lors de votre inscription sur le site ou lorsque vous communiquez avec nous par divers moyens, comme le courriel. Lorsque vous utilisez notre formulaire de contact, nous pouvons vous demander d’inscrire votre nom, votre courriel et divers renseignements. Cependant, vous pouvez également visiter notre site de façon anonyme.
Nous mettons en œuvre diverses mesures de sécurité dans le but d’assurer la protection de vos renseignements personnels. Nous conservons vos renseignements personnels à l’intérieur d’un réseau sécurisé auquel seul un nombre limité de personnes a accès : ces personnes détiennent des droits d’accès spécifiques et s’engagent à respecter la confidentialité des renseignements.
MedSécure s’engage à ne pas vendre, échanger ou transférer vos renseignements personnels à des tiers. Ces renseignements pourront être partagés avec des sociétés qui collaborent au fonctionnement de notre site, à la gestion de nos activités ou qui vous offrent des services, à condition qu’elles s’engagent à respecter la confidentialité de ces renseignements. ....